Andrea Bugari

Director of European Operations Andrea Bugari is an organisational development consultant, facilitator and executive coach, specializing in organizational effectiveness and learning, organization design and process improvement, facilitation of strategic planning, knowledge management, human resource strategy, and corporate culture change. She uses organization development methods, action learning and business process analysis, as well as large group methodology, such as Future Search Conferences and Open Space Technology.

As European principal of The Global Effectiveness Group, Andrea supports clients with all aspects of change leadership when "going global". She specializes in international leadership development, global human resource strategy, integration of local and corporate culture, and global diversity.

Andrea has 20 years of consulting and in-house management experience. She is Swiss, but has been living and working abroad for the last ten years, leading consulting projects in the USA, France, the UK, Germany, South Africa, and Canada. Core clients include Capital One Services, Nedcor Bank, Rolls-Royce, the British Export Credit Guarantee Department, Blue Cross and Blue Shield of Florida, Rhone-Poulenc, Spring Branch Independent School District, Migros Department Stores, the City of Zurich, the Planning Society for the Concert Hall and Convention Centre in Lucerne, plus several German and Swiss media companies.

Andrea has a Masters degree in Social Sciences from the University of Zurich, and another MA in Human Resource Development from the George Washington University in Washington DC. She also has a certification for leading individual and organizational change (Darden College for Executive Development, University of Virginia), and for executive coaching (Lore International Institute in Denver, Colorado).

Andrea is an integrator who likes to bridge theory, research and practice and who can lead across the spectrum from strategic planning to implementation. She is interested in innovative methods, especially in the field of complex adaptive systems dynamics. She is a seasoned facilitator who has helped diverse groups with problem solving, innovation and action planning. She also has taught in academic and adult education programmes and presented at conferences on an international scale.

Andrea is the director of the British Association for Management Education and Development, a learning community that provides challenge, inspiration and support to professionals in the organisational development and management development field. She is a founding member of Companies in Motion, a project of consultants and choreographers in London who offer movement based team and leadership workshops to accelerate innovation and change.

Andrea can be reached at abugari@globaleffectiveness.com.

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Jonathan Ward

Director of USA Operations Jonathan Ward is an organizational effectiveness consultant, process facilitator, and executive and team coach. Jonathan works with global organizations to increase the effectiveness of their leaders and organizational processes in international settings. His approach blends the distinctive combination of his systems orientation, strong interpersonal skills, and more than 25 years as an internal consultant with some of America's most admired companies.

Jonathan specializes in leadership and team development, executive coaching, intercultural effectiveness, strategic and business planning, process design, and organizational assessment and analysis. He has established successful coaching relationships with a wide variety of people dealing with issues ranging from executive performance improvement to redefining career paths. He designs and leads workshops that use Myers-Briggs, cultural diversity, and other frameworks to maximize individual and team contributions.

Jonathan was born and lived in Japan, and he lived and worked in Saudi Arabia. He has worked with expatriates in China, the UK, France, South Africa, the Middle East, and Canada.

Jonathan holds a certificate in Leadership Coaching from Georgetown University, a program accredited by the International Coach Federation (ICF). He holds an M.S. in Systems Management from the University of Denver and graduated summa cum laude with a B.S. in Psychology from Virginia Commonwealth University.

Jonathan's clients have included Intelsat, Rolls-Royce, Nextel, The Boeing Company, AARP, Saudi ARAMCO, AT&T, the US Patent and Trademark Office, McCormick Spice, the US Department of Health and Human Services, NASA, and Computer Sciences Corporation. He served as an internal consultant on the staffs of the CIO of Capital One and the President, CFO, and CIO of Freddie Mac.

Jonathan is the International Director of the Virginia State Council of the Society for Human Resource Management (SHRM) and is a member of the International Coach Federation (ICF). He is also on the executive coaching benches of Lee Hecht Harrison and Strategic Partners, Inc. Jonathan is on the faculty of the University of Phoenix and teaches a class in strategic planning for the Emerging Leaders Institute of Leadership Fairfax, Inc.

Jonathan is the President of the GRAMMY-winning arts organization, The Washington Chorus, with whom he has performed as a baritone soloist at the John F. Kennedy Center for the Performing Arts in Washington, DC and on tour in Italy. Jonathan has appeared as a soloist at cultural events in the Washington area, including the Chinese Cultural Festival and at state ceremonies at the embassies of Spain, Israel, and Japan. He is also a voting member of the National Academy of Recording Arts and Sciences.

Jonathan can be reached at jward@globaleffectiveness.com.

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Ellen Brennan

Affiliate Consultant Ellen Brennan is an organizational consultant, trainer, and coach, specializing in process improvement and leadership effectiveness. Ellen has over 20 years experience in training and development in the corporate environment, and building effective international teams.

An American expatriate in Europe for nine years, Ellen had first-hand knowledge of the challenges related to running an international operation. Ellen developed and ran Merant's worldwide training organization from its European headquarters, leading a staff in five countries and partners in six others. Ellen established successful multi-cultural teams who delivered process improvement programs to customers across Europe, Middle East and Africa. Ellen adapted the corporate (American) programs and to the local cultures, including translating content when necessary.

As a consultant for Raytheon, Ellen facilitated planning sessions with engineers and managers to re-engineer key business operations. This involved developing business process models to support their implementation of Six Sigma projects and training the engineers to maintain these modules using a design tool.

In her coaching practice, Ellen works one-on-one with clients to increase personal effectiveness and achieve professional goals. Her coaching clientele include business managers, entrepreneurs, and high-tech professionals. As an outcome of the coaching, clients set clearer goals, take decisive action, make better decisions, and rely more fully on their natural strengths.

As a contract instructor with the US training firm, The Training Clinic, Ellen conducts a wide variety of train-the-trainer workshops including Facilitation Skills, Presentation Skills, Designing & Writing Courseware, Applying Adult Learning, and Dealing with Difficult People.

Ellen holds a certificate in Professional Coaching from The Coaches Training Institute, a program accredited by the International Coach Federation. She has a degree in Organizational Behavior from Lesley University in Cambridge, Mass. As a qualified administrator of assessments such as the Myers-Briggs Type Indicator and FIRO-B, Ellen frequently uses these assessments with her coaching clients and provides training on the value and appreciation of the tools. She is an active member of the International Coach Federation and the American Society for Training & Development.

A few of the organizations to whom Ellen has delivered programs include MCI, AT&T, JP Morgan, Citicorp, John Hancock, General Dynamics, the US Department of Defense, Blue Cross Blue Shield, Prudential, Bertelsman, Unisys, British Telecom, British Rail, British Petroleum, Galileo, Bank Paribas, and SPL-Chariot.

Ellen can be reached at ebrennan@globaleffectiveness.com.

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Louis de Merode

Affiliate Consultant Louis de Merode consults and coaches organizations and executives to meet new challenges successfully. The challenges might be changing environments, rising competition, or governance pressures to improve performance. The approaches he has used with his clients include process redesign, organization design, knowledge management (particularly communities of practice), organization learning, and leadership development. He uses a wide variety of methods, including data gathering, analysis, and feedback; teambuilding; design and facilitation of events for groups; and executive and team coaching.

Louis works with multicultural organizations aiming to retain and develop their talent, to adapt to and anticipate change in their markets, to unlearn habits and mindsets that served them well in the past but now need revisiting, and to use learning as the engine for continuous change. He seeks to impart to his clients a deep understanding of executive and group transitions and learning processes, particularly within the added challenge of a multi-cultural environment. He helps his clients understand the power and perils of change management and decide when to use different leadership styles. He works with executives to help them succeed in the short term by fulfilling their performance targets, and to remain successful in the longer term by developing a foundation for development and for principle-based leadership. Louis works with executives facing new challenges such as increased performance requirements, change-leadership responsibilities, or career transitions. He also helps high potential executives lay the groundwork for more challenging future assignments.

Louis has at his disposal a deep reservoir of theories and research, and has navigated many of the challenges he coaches his clients through. He can therefore help his clients integrate theory and experience and negotiate successfully the professional and emotional white waters of development and change.

Louis' practice builds on a twenty-two year career at the World Bank, where he was a front-line business leader, a manager, and an internal management consultant. Since 1998, he has been an independent consultant with an international practice. He holds Masters-level degrees from American (U. of Chicago and Pepperdine U.) and Belgian universities (Louvain) in engineering, economics, business administration, and organization development. He also graduated from Georgetown University's Leadership Coaching Program and is certified by the International Coaching Federation. He has considerable experience working in multicultural environments and works both in English and in French. He is a Belgian citizen.

Louis' clients include the World Bank, Raychem Corporation, the General Services Administration, the International Fund for Agricultural Development (Rome, Italy), the Inter-American Bank, the United Nations Secretariat for AIDS (Geneva, Switzerland), the International Labor Organization (Geneva, Switzerland), and the Department for International Development (UK).

Louis can be reached at ldemerode@globaleffectiveness.com.

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Sue Snyder

Affiliate Consultant Sue Snyder has over 25 years experience in educational, governmental, corporate and non-profit environments working with organizations and individual performers to increase ability, enhance performance and encourage job and life satisfaction.

As a management consultant, coach and trainer, Sue develops systematic approaches to building the skills that individuals and organizations need for greater performance and job satisfaction. Sue also has utilized an array of change management techniques to help organizations, leaders and employees successfully move through acquisitions, mergers, spin outs, down-sizing, reengineering initiatives, and preparing an organization for a Capability Maturity Model audit. In 1999, a training program she established was acknowledged as a major factor in contributing to her organization's reaching Fortune Magazine's list of "Best Companies to Work For." In June 2000, a course she helped establish was cited in a Wall Street Journal article.

Sue also has helped to build major leadership programs and has worked with individual leaders and teams of leaders on performance issues. She is certified to administer instruments such as Myers-Briggs Type Indicator, Strength Deployment Inventory, FIRO Element B, Apter Motivational Profile, and the Thomas Kilmann Instrument.

Sue has delivered programs in Switzerland, Croatia, and Russia. She also developed a program that was delivered in Amman, Jordan and has consulted with an international non-profit organization. She also has led groups that have traveled for work projects to South America and an exchange program to Asia.

The organizations Sue has worked with include: SRA International, Inc., Scitor, The Internal Revenue Service, The Travelers Company, Mantas, The US General Accounting Office, NYNEX Yellow Pages, Fidelity Discount Brokerage, Tetra Tech, Inc., New England Telephone, Initiatives of Change, and The United Nations Development Programme.

Sue also is on the Board of Directors of the Regional Chapter of the World Future Society, the Board of Life Center International, America, Inc., and on an Advisory Council for the AACC Institute for the Future.

Sue can be reached at ssnyder@globaleffectiveness.com.

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